Frequently Asked Questions
What will my moving crew bring with them?
(There are NO added fees for these items. If there are any items that you feel are needed for your move that are not listed above then please contact the owner at least 2 days prior to your scheduled move to discuss the item or have it available for your appointment.)
Who brings and drives the truck?
- You do. We provide Moving Labor only and are not licensed to Transport your household items.
- We do all the loading and unloading.
- We will assemble and disassemble furniture if needed.
- We will have our own tools.
- We will have our personal vehicles and meet at your load point and follow you to your unload point.
What do I need to do to be ready for my moving crew?
- Be fully packed. (If you are not packed then our crew lead will offer the option to reschedule the move to allow you time to pack.)
- Have the truck there. (If we need it moved into a different position we will let you know and direct you.)
- Please have hallways, stairs, and pathways clear. (We need to be able to safely carry your belongings to and from the truck.)
- Please empty and disconnect any appliances we will be moving for you. (Washers, Dryers, Refrigerators, etc.)
- Please have pets safely secured. (We love our furry little helpers but would never want to step on them or take a tumble due to a little critter under our feet.)
How and When do I pay my movers?
We accept cash payment at the end of your move.
Your crew lead will notify you of the amount owed based on the hourly rate, start time, and end time. We break down to the nearest quarter of an hour.
Please have cash.
We DO NOT accept Credit or Debit Cards.
(In certain cases we will accept a Check, Paypal, or Zelle but that must be prearranged with the owner 48 hours prior to your move date.)
When does the job start and end?
The job starts at the confirmed appointment time. The job ends when you decide we're done.
If we arrive prior to or at the agreed start time and you are not there then the clock will start at the agreed start time. Due to weather and traffic conditions there are occasions where we could be later than the scheduled start time. In those cases we do not start the clock until we are there and carrying items to the truck.You will be notified by the owner if there will be any delay.
Will my moving crew pack my belongings for me?
No. We are not packers. We load and unload. As mentioned above, if you need us to take apart beds or other furniture items and put them back together after unloading then we will do that.
Do you move Pianos or Pool Tables?
No we don't.
For pianos you can call: http://www.michellespiano.com/portland-piano-moving/
For Pool Tables call Chris at: http://www.portlandpooltablemovers.com/
In certain circumstances we will move a small, upright piano.
If we agree to move a piano there will be a $100 fee added to the total cost of the job.
We are equipped to move upright pianos from main floor to main floor only.
We cannot move pianos up or down stairs.
We can only move a piano with a minimum of 3 movers on the job.
Can we help with the move?
We don't mind if you want to help as long as you understand that the crew lead has final decision on how and when things are loaded in the truck and how things are carried to and from the truck. If you don't mind taking a little direction from us then, Sure, jump right in there with us. The more hands we have the less time it takes. That saves you money.
Everything we do on a job is focused on moving quickly and safely. We want all your items to make it to your new home in the same condition they left your old home. We understand that time is money. YOUR money. We also strive to be professional and fun. We are friendly and will chat with you while we work. We won't stop working to talk to you. But we also know that communication is key to doing a great job for you. Please have an adult present during the entire move to help direct us or answer any questions we may have. There can be an added $75 charge for heavier items like a cast iron wood stove, a large and/or tall safes, etc.. This charge is at the discretion of the crew lead and/or owner. We are professionals movers and have been doing it for many years. If we feel there is an item that cannot be safely moved without causing injury to a person or damage to personal property then we do reserve the right to refuse to move that item. By clicking the Submit button on the form page you agree that Super Movers PDX and/or Scott Thomas and/or any movers assisting with the move cannot and will not be held financially liable or responsible for any damages to any client, individuals present at the move location, home-owner, neighbors, and/or tenant's personal items, property, structures, vehicles, and/or any injuries sustained to any individuals or pets during the duration of the scheduled job.This agreement applies to any future appointments for any client who agrees, or has previously agreed to these terms and conditions. Any individual movers assisting with loading and unloading are self-employed, sub-contractors and NOT employees of Super Movers PDX. They have all agreed to a full background check. If there is any gear or equipment needed for this job that is not outlined above then Super Movers PDX shall be notified of the need for special gear or equipment at least 2 days prior to the date and time of the scheduled moving job. Failure to notify this need two days prior to the agreed appointment date releases Super Movers PDX, Scott Thomas, or any movers assisting with the job, of any cost assumed by the client to purchase, rent, or have special gear or equipment present at the job. Client agrees to pay the crew lead $35 per hour, per mover at the end of the job day. There is a 2 hour minimum on all jobs. After 2 hours has elapsed the rate will be rounded up to the nearest quarter of the hour from the end time of the job.
Cancellation of any moving appointment within 48 hours of the scheduled start date and time, for any reason, will result in the customer being charged a $50 cancellation fee.
Cancellation of any moving appointment within 24 hours of the scheduled start date and time, for any reason, will result in the customer being charged a $100 cancellation fee.
If you need to arrange your Truck Rental then call Sunset Mini Storage